Ursula Nichols

Summary

Results-driven digital solutions professional with experience in technical support, digital communications, and system maintenance. Proven success in streamlining processes and enhancing user experiences through innovative solutions. Adept at collaboration and committed to environmental sustainability.

Skills

Programming Languages & Frameworks: C, C++, Java, JavaScript, SQL, Python, Unix, Cabling, Linux, Access Points, SSH, Network Switches

Technical Tools & Operating Systems: MacOS, Ubuntu, Git/GitHub, g++, TI LaunchPad, myPhP, System Maintenance

Education

University of Hawaiʻi, Honolulu, HI

B.S., Computer Science

2023 - 2024

Kapiʻolani Community College, Honolulu, HI

A.S., Computer Science

2021 - 2023

Work

Junior Edge Engineer, Ai.Fish

www.ai.fish/

Hybrid role supporting innovative low-power computing solutions for fishing vessels and marine conservation applications.

  • Design, implement, and optimize low-power Edge computing solutions for marine environments, contributing to grant applications and conducting testing of emerging technologies.

2025 - Present

Line Cook, Barista, & Shift Lead, Morning Brew Kakaʻako

Oversee daily operations, deliver outstanding customer service, and train new hires, ensuring efficiency and quality in a high-paced environment.

  • Employed back and front of house functions, staff training, and customer service to ensure smooth daily operations.

2017 - 2025

Network Operations Technician Trainee, University of Hawaiʻi Information Technology Services

www.hawaii.edu/its/

Provided technical support for students and faculty, troubleshooting software, hardware, and networking issues with a focus on excellent customer service.

  • Successfully diagnosed and resolved complex technical issues to ensure seamless IT support for end users.

2022 - 2024

Web Content & Communications Assistant, University of Hawaiʻi School of Life Sciences

www.hawaii.edu/lifesciences/

Remote role enhancing web content and managing digital communications, ensuring up-to-date information and user-friendly online experiences.

  • Troubleshot web issues and updated site content to optimize user experience and digital accessibility.

2022 - Present

Digital Solutions Specialist, Independent Contractor Agreement

Remote role utilizing technical skills in web development and email management to support startup management.

  • Developed and implemented an email organization system using ClaudePost and Google Apps Script, significantly improving communication efficiency for client.

2025 - Present

Activities

Event Manager, Scream, Run, and Tell Hawaii

Coordinated community outreach events focused on public safety and engagement, bringing together resources and volunteers to create impactful experiences.

2017 - 2019